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Common Questions

 

What is Ampersand?
Ampersand is an app that lets you step into the world of your favorite books. In the Ampersand app, you’ll read never-published commentary from authors you love, see journals and deleted scenes, and get an early glimpse of books still being written. Plus, you can invite friends and family to read with you, leaving comments and reactions … right inside the stories. Download now!  

Why do I have to download an app?
This exclusive reading experience is only available through an app. The app gives the author more security, and allows for an interactive reader experience that isn’t possible on e-readers or the web. Thankfully, it's easy to download, so you can get started reading as quickly as possible.

I entered the wrong email address when signing up. How do I change it?
Typos do happen!  Send an email to us at support@ampersand.com and we will update your email in our system
 
My login isn't working. What should I do?
On the app login screen, you will see a small "Forgot your password?" link for resetting your password. Try using this to send your password to the email address we have on file. If that doesn't work, you can create a new account or contact us for more help.
 
I got a new device. How do I sign in again?
Just download the app on the new device, and follow the same sign-in path using your email address and password. If you experience any issues, please let us know!
 
Can I read on my laptop or desktop computer?
No, at this time Ampersand is only available as an app for mobile devices running iOS or Android.
 
Why do I have to pay?
We believe that writing has value. We strive to support authors by offering a way to reach readers who are hungry for great stories. We also support authors by compensating authors for their craft, and asking readers to join us with a nominal fee.

Where is my author? I don't see the books anymore!
The author you are looking for may have been part of a test we were running earlier this year and is no longer available. We will be adding many new authors in the coming months so please check back on the app often for the latest. Your favorite author might be one of them.

When will you have more content for my favorite author?
We have plans to add more authors and more stories for existing authors in the coming months. Stay tuned!

Why are there only a couple authors on your app?
We have only a handful of authors so far, as we are still in testing and development phase. In June 2018, you'll see some really big names and some new up-and-comers. Stay tuned, and let us know what authors you would most like to see.

I have an idea for a new feature in the app. Where do I send it? 
Send us your idea at: support@ampersand.com and our team will take a look! 

Still having trouble? Please send us an email at support@ampersand.com.

 

 

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