Kaliope Cloud enters Alpha Test
Ampersand’s Kaliope Cloud Software as a Service (SaaS) version of the flagship Kaliope product has entered Alpha test.
“Kaliope Cloud offers a robust, cost-effective solution for end customers to completely outsource their telephony needs, providing full control over inbound and outbound calls, conferencing of call legs, call recording, media control, and VXML scripting,” said Stephen Smith, CEO of Ampersand.
During the Alpha test the complete product functionality will be exercised and validated. The Alpha test is being conducted at a production call center that has demanding inbound, outbound, and IVR call volumes. The test is expected to conclude in Q1 2016, followed by an invitation-only beta program and general availability of the platform slated for later 2016.