Cloud

 

Ampersand’s Kaliope Cloud offers a cost-effective solution for end customers to completely outsource their telephony needs. Our REST API provides full control over inbound and outbound calls, conferencing of call legs, call recording, media control, and VXML scripting. We manage and ensure robust performance across carriers, networks, servers, and uptime, allowing you to focus on your business.

 

Full-­Featured API

Kaliope Cloud allows Ampersand customers to utilize the Kaliope scalable telephony products on a Software as a Service (SaaS) basis. Customer applications and call center systems control Kaliope Cloud telephony via the Kaliope Application Programming Interface (KAPI), a web-based REST API. Ampersand operates the hardware and software platforms and provides connectivity to telephone carriers and the PSTN on a subscription basis that supplements your actual telecommunication costs.

 

Scalable Footprint

Kaliope Cloud is initially deployed in U.S. locations with the ability to route domestic or international inbound and outbound calls via a variety of carrier partners. Kaliope Cloud can be easily deployed in any of more than 40 global data centers to serve the needs of international customers. Partners who are interested in international deployment are invited to contact us for more information.

 

Secure and Reliable

Kaliope Cloud is architected from the ground up to be fully PCI-DSS compliant and operates in an audited SSAE 16 data center environment. Customers routinely place calls and run IVR scripts that process cardholder data, contain HIPPA information, or are otherwise subject to stringent security and regulatory constraints. Kaliope Cloud is engineered to be Highly Available (HA) with redundant N+1 components and connectivity.

 

Status

Kaliope Cloud is currently live with early adopters, with general availability planned for Q1 2017. If you are interested in participating in the early adopter program or learning additional details about Kaliope Cloud, please contact us for more information.




Copyright © 2017 Ampersand, Inc. Kaliope is a trademark of Ampersand, Inc., registered in the U.S. Patent and Trademark Office.     PO Box 670 • Carlisle, MA 01741