Over the last decade we have developed and deployed the Kaliope® telephony software suite to create VoIP-based solutions that enhance the infrastructure of enterprise call centers. The Kaliope® software suite provides a SIP (session initiation protocol) telephony platform that customers use to construct inbound ACDs (automatic call distributors), outbound dialers, and IVRs (interactive voice response systems) which are reliable, economical and scalable. We support Kaliope® customers with implementation, integration, and professional services.
The Kaliope® product suite is always evolving and improving. Our team is constantly striving to take advantage of the expanding capabilities of today’s processors, networking components, and cloud services. We work with customers to keep their communications systems current with advances in technology, while always maintaining an enterprise-class stable platform.
There are compelling reasons for enterprises to transition to VoIP systems. Commodity pricing of hardware and converged data and voice networks reduce both capital expenditures and operational costs. SIP-based calls have increased flexibility in routing, origination, and termination, allowing geographically diverse centers to more effectively manage their traffic. Ampersand was an early pioneer of such conversions, migrating our first major call center and moving 7 billion annual minutes to VoIP in 2004. We are experts at helping our customers make these transitions.
We are currently in the process of creating a Cloud-based version of Kaliope® as an additional option for our customers. We expect to introduce this platform at the end of 2015.